Refund policy

Return & Refund Policy

We want you and your pet to be happy with every order. If something isn't right, here is how returns and refunds work.

Return window

You may request a return within 14 days of the date your order is delivered. Requests made after 14 days cannot be accepted.

Condition of returned items

To be eligible for a return, an item must be:

• Unused and in the same condition in which you received it;
• In its original packaging, with any included accessories; and
• Free of damage, wear, or pet hair from use.

For hygiene reasons, grooming tools that have been used on a pet cannot be returned unless they arrived damaged or defective.

How to start a return

Email us at team@tinymoumou.com with your order number and the reason for the return. Please wait for us to confirm your return and send you the return address before shipping anything back — items sent back without prior authorization cannot be processed.

Return shipping costs

You are responsible for the cost of return shipping. Original shipping charges are non-refundable. We recommend using a tracked shipping service, as we cannot be responsible for items lost in transit back to us.

Damaged, defective, or incorrect items

If your item arrives damaged or defective, or if you received the wrong item, contact us at team@tinymoumou.com within 7 days of delivery with your order number and clear photos of the problem. In these cases we will cover return shipping and send a replacement or issue a full refund, at your choice.

Refunds

Once we receive and inspect your returned item, we will email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method. Please allow additional time for your bank or payment provider to post the refund to your account.

Exchanges

If you would like a different item, the fastest way is to return the original item under this policy and place a new order.

Questions

Reach us any time at team@tinymoumou.com.